Our Team

Customer-oriented technical experts who find solutions that exceed expectations.

We Recruit Only the Best

We hire technicians with an “outside the box” aptitude for solving business IT issues, and with an understanding that their industry is constantly evolving. As such, once they’ve come aboard with Tower 23 IT, they continue their growth by participating in various cross-training programs, customer-service seminars, and ongoing career-education curricula.

This plays an important role in keeping our clients satisfied because it helps us maintain a team of diversified technical experts attuned to the precise business needs of customers. What’s more, recent changes to our Corporate Policy require that our technicians possess not only degrees, but also a host of high-level, internationally-recognized vendor certifications.

Dedicated roles & responsibilities

Our team is comprised of certified specialists in all delivery areas:

Regional Managers

Each of our regional managers maintains a close, “open door” relationship with
our clients

virtual CIO

Tower 23 IT’s vCIOs are experts in long-term IT strategy, annual planning, budgeting, and best practices

IT Consultants

When clients have advanced infrastructure and security issues, our consultants handle research and training

Server Administrators

Regularly scheduled client visits ensure server standards, compliance, and best practices are always maintained

Systems Administrators I

Tower 23 IT’s “Reactive Support” experts handle on-demand support issues and ensure response
SLAs are met

Systems Administrators II

Our “Central Services” SAs manage core areas of your IT like data backup, malware protection, and documentation

Certifications

Our staff possesses an array of impressive credentials:

Microsoft

MCTS, MCP, MCSE, MCSA

Cisco

CEFDS, CCNA, CCNP, CCDA, CCDP

Avaya

ACS, ACA, ACIS

CompTIA

A+, NET+, Project+, Security+

  • Intronis
  • Avaya
  • Microsoft
  • Sophos
  • Dell
  • APC