Integrating internal communication tools such as Unified Communications-as-a-Service (UCaaS) with customer-facing systems like Contact Center-as-a-Service (CCaaS) is rapidly gaining traction among businesses. This blog explores the key advantages of UCaaS-CCaaS integration for businesses and provides a guide to help companies successfully implement it.
As we move deeper into 2025, reviewing a HIPAA compliance checklist 2025 is a critical responsibility for medical practices. The HIPAA Security Rule, established by the U.S. Department of Health and Human Services (HHS), sets national standards for safeguarding electronic protected health information (ePHI). Compliance with this rule has never been more important as the healthcare landscape faces a growing number of challenges, including: Ransomware attacks targeting healthcare organizations of all sizes AI misuse that could expose or infer sensitive patient information Vulnerabilities in expanded digital workflows such as electronic health record (EHR) integrations, telehealth platforms, and secure patient portals These new ways of delivering care improve efficiency and patient experience, but they also create more entry points for cyberattacks if not properly secured.
As technology evolves, so must your business systems. If your IT infrastructure is showing signs of strain — whether through constant breakdowns, security vulnerabilities, or diminished capabilities — it’s time to act. This article outlines eight critical warning signs that your IT systems need an upgrade.
Small financial firms—CPAs, wealth managers, mortgage brokers, and boutique investment advisors—are increasingly in the crosshairs of cybercriminals. Why? Because they handle sensitive personal and financial data but often lack the dedicated IT resources of larger institutions.
Cybercriminals are now using innocuous office devices such as printers and scanners to launch phishing attacks without needing to hack into your email account. Learn how to spot and stop this new trick to keep your workplace safe from phishing scams.
VoIP systems offer businesses an affordable and efficient way to stay connected. Alarmingly, the risk of VoIP theft is growing as attackers hijack services and threaten business operations. Understanding this threat and how to protect your network is crucial for avoiding costly disruptions.
Is your business overwhelmed by too many communication platforms? Discover how small and mid-sized companies can simplify internal collaboration and customer support by uniting Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS) systems, unlocking better insights, improved agility, and stronger customer relationships.
Telemedicine is transforming how we think about doctor visits. Learn how digital tools are changing patient care for the better, enabling faster communication, better prevention, and access to top-tier medical advice.
What is telemedicine?Telemedicine utilizes digital technology to bridge the gap between patients and healthcare professionals, providing a seamless, convenient, and efficient way to receive medical care remotely.
You’re focused on leveraging the latest technology for growth and innovation, but there’s a hidden risk that comes with it. The software, automated systems, and AI tools that power your business each have their own non-human identity (NHI). Managing these digital identities was a significant challenge even before the AI boom, but now, with intelligent agents capable of independent action, NHIs represent a critical threat that demands immediate attention.
A good keyboard balances comfort, efficiency, and personal preference. We’ll walk through each factor to consider, from mechanical switches to compact layouts, so you can make a confident, informed choice for work or play.
Key switch typeKey switches determine how a keyboard feels and responds.
